1. ORDER PROCESSING

All orders are processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or holidays will be processed on the next business day.

2. DELIVERY TIMES

Estimated delivery times depend on the customer’s location and the carrier’s service availability:

• Domestic shipping: 2–5 business days.
• International shipping (if applicable): 7–15 business days.

Please note that delivery times are estimates and may vary due to external factors such as weather conditions, customs delays, or unforeseen circumstances.

3. SHIPPING METHOD

We partner with trusted third-party courier and logistics companies — such as DHL, FedEx, UPS, and others — to ensure safe and timely delivery.
Once your order has been shipped, you will receive a tracking number via email or SMS.

4. SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and package weight.
Occasionally, we offer free shipping promotions on orders over a specified amount, which will be clearly indicated on our website or during special campaigns.

5. SHIPPING ADDRESS

It is the customer’s responsibility to provide a complete and accurate delivery address.
Scentia is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

6. DELAYS OR LOST PACKAGES

Once an order has been handed over to the courier, Scentia has no direct control over the delivery process.
In the event of a delay, loss, or damage, we will assist in filing a claim with the shipping carrier, but replacement or refund cannot be guaranteed until the investigation is completed.

7. DAMAGED SHIPMENTS

If your package arrives damaged, please notify us within 24 hours of receipt and include photographic evidence by email.
We will review your case and arrange a replacement or refund as appropriate.

8. CONTACT US

For questions about this Shipping Policy or your order, please contact:
Scentia LLC
📧 Email: exec@scentia.com
🏢 Address: Florida, USA
🌐 Website: www.scentia.com